Please see below for frequently asked questions about our service. If you are unable to find an answer to your query below please feel free to get in touch with us.
1. Where are you based?
We are based at the Meritage Centre, Church End, Hendon, London, NW4 4JT. We are close to Middlesex University and the Barnet Citizen’s Advice Bureau.
2. How do I get there?
Getting to the Meritage Centre is easy and convenient
The nearest tube station is Hendon Central (Northern Line). From here you can take a 10-15min walk to our centre or you can take the 143 or 326 bus from bus stop F and alight at Middlesex University stop. The centre is then a short walk from there, next to the Barnet Citizen's Advice Bureau and Ray's Newsagents.
3. Who can access the Hub service?
The Hub can provide a service to anyone of working age, 16-65.
4. What if I don’t live in Barnet?
Not to worry. The service is primarily for those that live or work in Barnet but even if you are not from Barnet get in touch with us anyway and we’ll see if we are able to help you.
5. When are you open?
The hours you can visit us are 10am-6pm, Monday to Friday.
6. How can we contact you?
Give us a call on 03333 449088 or send us an email on email@example.com. Our hours of operation are 10am-6pm, Monday to Friday.
7. Can I walk in to the Hub and see someone?
It’s best to give us a call and arrange a time to speak with one of our Wellbeing Navigators and they can arrange an appointment for you. However, we are looking to create a warm and welcoming environment for individuals to access the service and allow you to walk in and arrange to see a Wellbeing Navigator.
8. How can I get referred to the service?
If you would like to access the Wellbeing Hub, just ask your GP, Social Worker or other health professional. Alternatively, you can make a self-referral by giving us a call or sending us an email and we can book an appointment with you at a suitable time and date with a wellbeing navigator, whichever way you feel most comfortable with.
9. How much does it cost to access the Hub services?
The Hub service is free! Just get in touch with us via telephone or email and we will explore how we are able to help you.
10. What does the first contact with the Navigator entail?
The first contact with your navigator will consist of a conversation to get to know you better and few questions about your wellbeing. This is conducted in a non-intrusive way to better understand your needs and the best ways your wellbeing navigator can help you. This will give you and your navigator an insight of your thoughts and feelings which will help to devise a plan for the next steps.
11. What is an Emotional Health Check?
The Emotional Health Check is similar to a routine physical check you may have with your GP but focusing on your emotional wellbeing, on how you are feeling. Your Wellbeing Navigator will walk you through the process and will result in an indicator of your current wellbeing and areas in which you may want to improve. Your Wellbeing Navigator will help you to work on specific goals and introduce to you different services and activities in order to achieve your aims.
12. Does the Emotional Health Check have to take place over the phone?
We aim to provide as personal an experience as possible, to make things simple and convenient. We can speak to you over the phone to do your emotional health check or alternatively you can arrange to see a Wellbeing Navigator in person at the Meritage Centre, or at one of our partner organisation’s locations across the borough.
13. What happens after the Emotional Health Check?
Following the Emotional Health Check conversation, the Wellbeing Navigator will help you to devise a Wellbeing Plan. This will identify different goals, the benefits of dealing with these goals and finding services and activities that will help you to achieve them. Your navigator will introduce you to these services and make it easy for you but it is your choice whether you want to participate in those services. We will then follow up with you in approximately a week’s time to see if you are accessing those services we introduced to you.
You may have tried a service but found it wasn’t quite right for you and if you let your Wellbeing Navigator know they can try to find an alternative service that can achieve the same goal. There may be other goals that you would like to discus with your Wellbeing Navigator and they will support you in finding another solution.
The Emotional Health Check belongs to you. You can bring all or part this along to any of the services or activities that you participate in and it will help that service to streamline your access into that service and know more about what you are looking for.
14. What services will you introduce me to?
The Hub is the central gateway linking up the vast number of great services offered in the community and by the voluntary sector with the NHS and other statutory services. We will help you to navigate and tailor the wellbeing plan specific to your needs and interests and help you to improve your health and wellbeing.